JPKP Technologies - Refund and Cancellation Policy
Last Updated: April 29, 2024
At JPKP Technologies, we are dedicated to delivering exceptional products and services to meet the needs of our valued customers. We understand that there may be situations where you need to cancel an order or request a refund. This policy outlines the conditions under which cancellations and refunds may be granted, as well as the procedures involved.
We encourage you to review the full details of our policy to ensure clarity regarding your rights and obligations when requesting cancellations or refunds.
Cancellation Policy
We offer cancellations based on the status of the order and the work that has been completed. The following outlines the conditions under which you may request an order cancellation:
- Orders Eligible for Full Refund
If your order has not yet been processed or any work has not begun, you are eligible for a full refund.- Eligibility: Cancellations must be requested within a short time frame after placing the order (typically within one hour).
- Refund Processing: Once your cancellation is approved, a full refund will be issued via the original payment method. Refunds will be processed within 5-7 business days.
- Orders Eligible for Partial Refund
If you request a cancellation after the processing of your order has begun, but before the project is fully completed, a partial refund will be issued based on the work completed at the time of cancellation.- Prorated Refund: The refund will be prorated based on the percentage of the work completed, which ensures that you are compensated fairly for the efforts already invested in the project.
- Eligibility for Partial Refund: Refund eligibility is determined by the extent of work already completed, as assessed by our team. A detailed assessment will be made to calculate the appropriate amount to refund.
- Order Cancellation Due to Force Majeure
In certain cases, such as technical failures or unforeseen circumstances (e.g., server outages, natural disasters, or other force majeure events), if we are unable to proceed with your order, a full refund will be issued immediately, regardless of the order’s status.
Refund Policy
At JPKP Technologies, we strive to ensure that our customers are fully satisfied with their purchases. However, refunds are only available under certain conditions, as outlined below:
- No Refunds for Completed Orders
We do not offer refunds for products or services once the project has been completed or the product has been delivered. This includes custom work, software licenses, or digital products that have been successfully provided to the customer. - Refund Eligibility
Refunds may be granted only under the following circumstances:- If the order is canceled before processing has begun (full refund).
- If the order is canceled after processing has begun but is eligible for a prorated refund based on work completed.
- If there are significant issues with the product or service provided that fall within the scope of our quality assurance policies (e.g., defects or failure to meet agreed-upon specifications).
- How to Request a Refund
If you believe you are entitled to a refund, please follow these steps:- Step 1: Contact our customer support team by email at support@jpkp.in or by calling +91 7988722672.
- Step 2: Provide your order details, including your order number, and a brief explanation of the reason for your refund request.
- Step 3: Our support team will review your case and assess the eligibility for a refund based on the criteria mentioned in this policy.
- Step 4: If your request is approved, the refund will be processed within 5-7 business days and credited to your original payment method.
- Non-Refundable Items and Services
Please note that the following items and services are non-refundable:- Digital Products: This includes software licenses, digital downloads, and any other intangible products that have been delivered electronically.
- Custom Orders: Products or services that have been specifically tailored or customized to your requirements are non-refundable once the project is completed or the product has been delivered.
- Expired Refund Period: Refunds will not be processed for any requests made outside the stated refund period (5-7 business days).
- Refund Processing Time
All approved refunds will be processed within 5-7 business days from the date of approval. Refunds will be issued using the same payment method used for the original purchase.
Exceptions to the Refund and Cancellation Policy
- Digital Products and Services
Refunds for digital products such as software licenses, downloadable content, and other electronic goods are not available unless specifically stated at the time of purchase. In such cases, the conditions for refunds or cancellations will be clearly outlined during the transaction. - Exceptional Circumstances
In exceptional cases where a product or service fails to meet its specified functionality or performance (e.g., technical failures or defects), we may consider a refund or replacement. This will be evaluated on a case-by-case basis and will depend on the nature of the issue reported.
Contact Us
We are committed to providing high-quality products and services, and your satisfaction is our priority. If you have any questions or concerns regarding this policy, or if you wish to discuss a refund or cancellation, please do not hesitate to contact our customer support team.
- Email: support@jpkp.in
- Phone: +91 7988722672
Our customer support team is available to assist you and address any queries you may have. We value your business and are dedicated to ensuring your experience with us is a positive one.