Last updated on Apr 29th 2024
At JPKP Technologies, we strive to provide exceptional service and products to our customers. We understand that sometimes situations arise where you may need to cancel an order or request a refund. Please read the following policy carefully to understand your rights and obligations regarding refunds and cancellations.
Cancellation Policy
- Orders Eligible for Full Refund: Orders can be cancelled for a full refund if the project has not yet been processed. This typically applies to orders cancelled within a short window after placement (e.g., one hour). Refunds will be credited to your account in 5-7 business days.
- Orders with Partial Refunds: In case you request to cancel an order after processing has begun, a prorated refund will be issued based on the percentage of work completed. This ensures a fair compensation for the effort invested in your project up to the point of cancellation.
Refund Policy
- No Refunds: We do not offer refunds for products or services purchased through our website, except in the following circumstances:
- Refund Process: If you are eligible for a refund based on the criteria mentioned above, please contact our customer support team with your order details and a brief explanation of the issue. Refunds will be processed within 5-7 business days of approval and will be issued via the original method of payment.
Exceptions
Refunds are not available for digital products such as software licences or digital downloads unless otherwise specified at the time of purchase.
Contact Us
If you have any questions or concerns about our refund and cancellation policy, please don't hesitate to contact us at support@jpkp.in or call us at +91 7988722672. Our dedicated team is here to assist you and ensure your satisfaction with our products and services.
Feel free to contact us, if you have any doubt or questions.